Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.
When will my order ship?
Please allow up to 3 business days to process and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays. Packages are normally shipped in 4-7 business days to Alaska and Hawaii.
Where do you ship?
At this time we only ship within the United States, including Hawaii and Alaska. We do not ship to any US territories, Puerto Rico, Guam, US Virgin Islands, or internationally.
Will you ship to my P.O. Box?
Because the majority of our packages are shipped via UPS which does not have access to Postal Boxes, we are unable to deliver to any PO Box address in the United States.
When will I get my order?
Delivery times shown below are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.
TRACKING AND DELIVERY
How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Do I have to sign for delivery?
You will not have to sign for delivery unless you tick the 'Signature Required' box in the checkout. However, by not ticking that box you are acknowledging that neither UPS nor The Refill Shoppe are responsible for replacing product in the event that your order is damaged or missing.
What do I do if I have special delivery instructions?
Unfortunately UPS does not accept special delivery instructions for orders placed through The Refill Shoppe at this time.
ORDER CHANGES AND CANCELLATIONS
What if I need to cancel or change my order?
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us immediately.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. We do not back order.
What is your return policy?
Unused merchandise in new, saleable condition may be returned or exchanged within 30 days of purchase. Bulk items are non-returnable.
Who do I contact if I'm having technical difficulties with the website?
If you are having difficulty placing an order online, or experiencing other problems with the website, call us at 805.765.9135, or email us at [email protected]
I've forgotten my password and can't login to my account - what do I do?
If you have forgotten your password, you can reset it here. Be sure to enter the email address you used to set up your account.