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Frequently Asked Questions

HOW IT WORKS

In the Shoppe

Pick a bottle/jar or bring your own pre-cleaned one. Unlabeled bottle and top-offs get weighed and marked prior to filling, as refills are sold by the fluid ounce. Choose up to 5 different single scents or one blend to scent per your taste, most liquids are scentable. Enjoy!

 

Online

Our Sudscriptions® make your life easier - here's how it works:

First, find a container you already love, either prefilled from our main categories,
empty from our Bottles & Jars, or use something you already have!

 

 

We will refill your pouches as soon as they arrive and ship your full order right back to you.

Zero waste refills shipped right to your door!

 

 

Are any of your products tested on animals?
The only product we have that has been tested on animals is the dog shampoo, and they love it!

 

Where are the bulk items produced?
All the bulk items we carry for refilling are made here in the good ol' U.S.A. (except the Dead Sea and Pink Himalayan Bath Salts, of course).
 
Are your products vegan?
All of our products are vegan with the exception of the Honey Face Wash that utilizes the healing properties of thoughtfully sourced honey. 
 
Are your products GMO-Free?
Our products are 99.7% GMO (Genetically Modified Organisms) free!
 
Are your products gluten-free?
We cannot guarantee that our products are gluten-free or nut-free (unless marked) as our products are produced in a facility that handles gluten and nuts.
Gluten is commonly listed as:
stearyldimoniumhydroxypropyl (hydrolyzed wheat protein)
hydroxypropyltrimonium (hydrolyzed wheat protein)
amino peptide complex
hydrolyzed malt extract
phytosphingosine extract
samino peptide complex
cyclodextrin
prolamine
beta glucan
dextrin
dextrin palmitate
hydrolyzed vegetable protein
triticum vulgare (wheat)
hordeum vulgare (barley)
secale cereale (rye)
avena sativa (oats)
maltodextrin (can be from barley)
vitamin E (can be derived from wheat) (aka tocopherol)
 
How can I know if my (online order) custom scent will smell good? 
Choosing scents you are at least vaguely familiar with is a safe bet. And we have found in the shoppe that if it sounds good together it generally smells good together! Plus you will have at least two ‘pros’ smell-checking your scent before we ship it off to you.
 
Where do you ship? 
Currently, we ship to all 50 states, Canada and Mexico. If you are ordering from outside the USA please note: Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
 
What steps do you take to make shipping more eco-friendly? 
We only use reused and/or recycled packing materials, and our packing peanuts are always biodegradable and disolvable. We generally ship USPS in smaller sized boxes when possible in the hopes that our deliveries can happen on the normal mail route. To top it off, we plant one tree for every order shipped!
 
How are refills priced?
All of our liquids and powders available for refilling are sold by the fluid ounce. The price per ounce includes the cost of custom-scenting for all scentable products.
 
Do you private label? 
Looking for small-scale private labeling? We would love to help you! Please email us here to get the conversation started.
 
What is the return policy?
Unused merchandise in new, saleable condition may be returned or exchanged within 30 days. Bulk/custom items are non-returnable, but we recommend saving it to use as an excellent emergency gift!
 
Any tips for taking bubble baths?
Of course! Additives are important, we like to use two or three of the following for each bath: bubbles, salts, bath bombs, bath oil, essential oils and/or bath soak. We always light a couple of candles to help set the mood. One of our very favorite tips is for you to take a large glass of ice water with you to help prevent overheating during hot steamy baths. Not to mention you will be hydrated inside and out afterwards. Now put on a face mask and relax!

 

IN THE SHOPPE

Can I bring my own bottle?

Yes! You are welcome to bring bottles you already have. It is recommended to clean bottles thoroughly and let them dry before bringing them in to refill. In the case of a glass container that previously held a food product, we recommend sterilizing with diluted bleach.

 Can I refill things that aren't totally empty?
Yes, if you are already using our products you are able to do partial refills so you can get everything you need in one trip. We will simply weigh the container at the Tare Station prior to filling and mark the start weight on a tag. We will then fill, scent, top-it-off and reweigh to figure out just how much was added.

 
Do you host birthday parties? 
Short answer, yes! While we do not have the facilities to host the entire event, we have found that we make an excellent stop! Just let us know when you would like to come and what everyone is going to make and we will do the rest! It’s a super fun and interactive way for party-goers to make their own party favors! Give us a ring at 805-765-9135 or email us here to set it up!
 
Can you replicate my favorite perfume? 
Short answer, definitely not. But! We can absolutely create a tribute to your favorite scent! The internet can often help to identify some of the notes that can be the perfect inspiration for your next scent. We would be happy to give it a smell if you are able to bring the scent with you to the shop!