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Frequently Asked Questions


  • Pick a product.
  • Choose a bottle, jar or refill pouch.
  • Select up to six scents (Most liquids are scentable).
  • Put them in order of strength or make them all even.
  • Specify the overall strength.
  • Note any other preferences.
  • Review order.
  • Add to shopping cart.
  • Get excited about your custom creation!
In the shoppe
  • Pick a bottle/jar or bring your own pre-cleaned one.
  • Refills sold by the ounce.
  • Unlabeled bottle and top-offs get weighed and marked prior to filling.
  • Fill container 3/4 full.
  • Choose up to 6 different fragrances and/or essential oils to scent per your taste. (Most liquids are scentable).
  • Shake it up.
  • Top it off.
  • Label.
  • Enjoy!




How pure are your products?

Cleaning Products - There are no USDA National Organic Program standards/regulations at this point in time, so household cleaners cannot legally be called “certified organic.” But, our cleaners are free of chlorine, optical brighteners, phosphates, carcinogens, neurotoxins, respiratory irritants, skin sensitizers, endocrine disruptors, ozone depleting substances, toxic metals, phosphates, chlorinated packaging, common allergens, asthmagens, synthetic fragrances and artificial dyes. They are gluten-free, dairy-free and, aside from coconut-based surfactants, do not contain any nut-based ingredients. They are also safe for septic systems and greywater.

The Botanical Co. Face Care Line - These wonderful products are made to order just for us in small batches. Annie, a creator of 100% natural skin care since 1995, uses only the finest quality ingredients nature can supply, many of which she organically grows herself. Every ingredient used in these products is free of any unnatural chemicals, fillers or toxic preservatives.

Lotions/Creams/Oils/Sprays - Our lotions and creams are all aloe juice based and have over 87% organic content in addition to some really great distillates. The oils we use have high organic content and only ingredients you can pronounce. Check out the ingredients here.

Foaming Bath/Body Liquids - Foaming beyond the level of castile soap is not very 'natural.' Our foaming liquids are paraben-free and sulfate-free (sulfates are one type of surfactant that causes foaming) but do have other surfactants. Considering these products get rinsed off, a balance between usability and pureness of ingredients is the ideal. Aloe juice is the base ingredient for most of our foaming bath/body liquids. * We also offer alternatives such as soap, shave, and shampoo bars that are about as pure as it gets.

Are any of your products tested on animals?
The only product we have that has been tested on animals is the dog shampoo, and they love it!

Where are the bulk items produced?
All the bulk items we carry for refilling are made here in the good ol' U.S.A. (except the Dead Sea and Pink Himalayan Bath Salts).
Are your products vegan?
Most of our products are vegan. Some exceptions include: Honey & Soft Face Wash (honey), Mud Mask & Scrub (honey), Rough Scrub (honey), Glow Scrub (honey), Beauty Butter (beeswax) and Hair Seru
Are your products GMO-Free? (silk proteins).
Our products are 99.7% GMO (Genetically Modified Organisms) free!
Are your products gluten-free?
We cannot guarantee that our products are gluten-free or nut-free (unless marked) as our products are produced in a facility that handles gluten and nuts.
Gluten is commonly listed as:
stearyldimoniumhydroxypropyl (hydrolyzed wheat protein)
hydroxypropyltrimonium (hydrolyzed wheat protein)
amino peptide complex
hydrolyzed malt extract
phytosphingosine extract
samino peptide complex
beta glucan
dextrin palmitate
hydrolyzed vegetable protein
triticum vulgare (wheat)
hordeum vulgare (barley)
secale cereale (rye)
avena sativa (oats)
maltodextrin (can be from barley)
vitamin E (can be derived from wheat) (aka tocopherol)
Which products cannot be custom-scented?
Due to the nature of these products, scenting is not recommended —Rosewater Toner, Aftershave, Astringent, Peppermint Castile Soap, Glass Cleaner, Kitchen & Bath Cleaner, Dishwasher Soap and The Botanical Co. Face Care line. We do not scent any of the Salts, Soaks, Powders or Teas except for the original Bath Salts.
How can I know if my (online order) custom scent will smell good? 
Choosing scents you are at least vaguely familiar with is a safe bet. And we have found in the shoppe that if it sounds good together it generally smells good together! Plus you will have at least two ‘pros’ smell-checking your scent before we ship it off to you.
Where do you ship? 
Currently, we offer flat rate shipping to the lower 48 ($10), Alaska & Hawaii ($18), Canada ($22) & Mexico ($26). Most orders ship USPS, large, heavy orders generally ship FedEx or USPS. If you are ordering from outside the USA please note: Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
What steps do you take to make shipping more eco-friendly? 
Admittedly shipping is not perfect, but we only use reused packing materials and we just introduced Soapscriptions (where we just ship you filled pouches in a box and then you ship them back empty in a reusable envelope). Additionally, we generally ship USPS in smaller sized boxes when possible in the hopes that our deliveries can happen on the normal mail route. Please note: we do use second-life bubble wrap for glass bottles.
How are refills priced?
All of our liquids and powders available for refilling are sold by the fluid ounce. The price per ounce starts at 21 cents and includes the cost of custom-scenting for all scentable products.
How does the refill pouch work?
Get excited —this is pretty cool. You place an order in the ‘Create/Refill’ section, pick the refill pouch size and select the (up to six) scents you would like. We mix up your creation in a pouch or spout bag and pack it up safe and sound for shipping. When your pouch is empty, you simply pop it in the mail to return it, utilizing the pre-paid postage. Once back at the shoppe, we high-pressure rinse, air-dry, sanitize with a UV light, and refill for the next awesome person! That’s right, zero-waste refills wherever you are.
What about the 1/16 oz scent booster vial?
This makes it easy to increase the scent level of your product so that it’s just right for you! If you are concerned about a blend being too strong, we recommend ordering it scented ‘subtle’ and add on the extra vial of scent so you can add just the right amount. Word of warning —the gels (shower gel, shampoo, etc.) can liquefy if too much scent is added; they do still work, they’re just thinner. Also, know that these are straight essential oils and/or fragrances that need to be diluted before applying to the skin.
Do you offer refill subscriptions? 
Absolutely! Anytime you order more than two zero-waste refill pouches you will be eligible for a Sudscription! It's simple - instead of putting the postage on the individual pouch we will include a reusable pre-paid postage envelope to return the pouches and a simple form to note any scenting changes. When you are almost ready for a refill simply drop the pouches in the mail. Once we get it back we will email to let you know the refills are in your cart & ready for checkout. Add anything else you might like, then complete payment & we will get everything filled, scented & packed up safe to ship right back to you! Never run out of shampoo, dish soap, laundry liquid, etc. again!
Pre-made BathShowerHome & Face kits are available. Or make your very own refill soapscription kit by ordering 2 or more zero-waste refill pouches from the Create/Refill section.
Do you private label? 
Looking for small-scale private labelling? We would love to help you! Please email Michelle at [email protected] to get the conversation started.
What is the return policy?
Unused merchandise in new, saleable condition may be returned or exchanged within 30 days. Bulk/custom items are non-returnable, but we recommend saving it to use as an excellent emergency gift!
Any tips for taking bubble baths?
Of course! Additives are important, we like to use two or three of the following for each bath: bubbles, salts, bath bombs, bath oil, essential oils and/or bath soak. We always light a couple of candles to help set the mood. One of our very favorite tips is for you to take a large glass of ice water with you to help prevent overheating during hot steamy baths. Not to mention you will be hydrated inside and out afterwards. Now put on a face mask and relax!
What is borax used for?
Please click here and click the jump link to see the many possible uses.



Can I bring my own bottle?

Yes! You are welcome to bring bottles you already have. It is recommended to clean bottles thoroughly and let them dry before bringing them in to refill. In the case of a glass container that previously held a food product, we recommend sterilizing with diluted bleach.


Can I refill things that aren't totally empty?
Yes, if you are already using our products you are able to do partial refills so you can get everything you need in one trip. Simply weigh the container at the Tare Station prior to filling and mark the start weight on a tag. We will then fill, scent, top-it-off and reweigh to figure out just how much was added.


Do you host birthday parties? 
Short answer, yes! While we do not have the facilities to host the entire event, we have found that we make an excellent stop! Just let us know when you would like to come and what everyone is going to make and we will do the rest! It’s a super fun and interactive way for partygoers to make their own party favors! Give us a ring to get set up!
Can you replicate my favorite perfume? 
Short answer, no. But! We can absolutely create a tribute to your favorite scent! The internet can often help to identify some of the notes but it is ideal if you can bring the scent with you to the shop so we can all actually smell it while we are creating.